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COVID-19 and Your Dental Care

During these uncertain times, we want you to know that your health remains our top priority. We’ve taken steps to make sure that you can continue to have access to essential dental care.


Safe care at your dental office

Even before the COVID-19 pandemic, your dentist was required to enforce strict cleanliness practices. With COVID-19, additional safety precautions recommended by the Centers for Disease Control and Prevention (CDC) were put in place. Dental offices have a lot of experience maintaining a clean, safe environment, so you can feel good about visiting, even now. Remember, going to your dentist for regular exams and cleanings is important to reduce the risk of bigger problems down the road. Here are six reasons why it’s important to see your dentist.


Teledentistry

Even with good preventive care, dental problems can still happen. So, our teledentistry benefit provides you with virtual dental assistance if an emergency arises and you’re not able or not yet comfortable going to your dentist. All of our participating dentists are required to provide emergency services to patients, so please contact your dentist if you have a dental emergency.

This service is provided at no cost to our members when visiting a participating dentist. We want to make sure that you and your family continue to have access to essential dental care.


As always, our customer service team is available to help

If you have any questions or concerns, please call 948-6440 on Oahu or 1-800-792-4672 toll-free on the Neighbor Islands.


Frequently asked questions - teledentistry:

What is a dental emergency?
The American Dental Association provides a helpful guide to understanding what is and is not considered an emergency.

How much does it cost to talk to my dentist over the phone?
There is little or no cost for this service when you visit a participating provider.

What qualifies for this service?
Phone or video communication (such as Skype or FaceTime) with your dentist. Emails and text messages aren’t included.

What does this emergency phone assistance cover?
You can talk to your dentist about your problem, and they can give you advice on how to manage it.

Is this benefit provided for all HMSA dental plans?
This service may not be covered under all plans, but your dentist can still give you guidance over the phone in case of a dental emergency.

What if I don’t have a dentist?
You can easily find a participating dentist in our provider directory.

Does this apply to dentists outside of Hawaii?
Yes. To see a list of participating providers on the Mainland, visit our provider directory.