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COVID-19 and Your Dental Care

During these uncertain times, we want you to know that your health remains our top priority. As the COVID-19 outbreak develops, we’ve taken steps to make sure that you can continue to have access to essential dental care.

Teledentistry coverage: An added benefit during the COVID-19 pandemic

We’re working with our participating dentists to provide emergency assistance to you by phone. Though many dental offices are closing for routine services during this crisis, all of our participating dentists are required to provide emergency services to patients. If you have a dental emergency, please contact your dentist.

As always, our customer service team is available to help

If you have any questions or concerns, please call 948-6440 on Oahu or 1-800-792-4672 toll-free on the Neighbor Islands.

Frequently asked questions:

What is a dental emergency?
The American Dental Association provides a helpful guide to understanding what is and is not considered an emergency.

How much does it cost to talk to my dentist over the phone?
There’s no cost to talk to a participating dentist by phone for emergencies.

What qualifies for this service?
Phone or video communication (such as Skype or FaceTime) with your dentist. Emails and text messages aren’t included.

What does this emergency phone assistance cover?
You can talk to your dentist about your problem, and they can give you advice on how to manage it.

Is this benefit provided for all HMSA dental plans?
This service may not be covered under all plans, but your dentist can still give you guidance over the phone in case of a dental emergency.

What if I don’t have a dentist?
You can easily find a participating dentist in our provider directory.

Does this apply to dentists outside of Hawaii?
Yes. To see a list of participating providers on the Mainland, visit our national directory.