Providing you with information about our plans and information that can benefit you and your practice is an important part of our commitment to you.
Our semi-annual newsletter is your key source for staying up-to-date on what’s happening with HMSA dental.
►Teledentistry for COVID-19
In response to the COVID-19 crisis, effective immediately, HMSA is covering teledentistry as an option for dentists to provide emergency services to our members. Real-time teledentistry encounters through the phone or video chat are now covered for your patients of record for the duration of the COVID-19 pandemic.
When billing for telephonic real-time emergency services, please use CDT Code D9995 – Synchronous Teledentistry, which will be converted to and reimbursed at the D0140 allowance. Please refer to our 2020 fee schedules. Please note the remit (EOB) will display paid code D0140 instead of D9995. You can verify benefits and eligibility online at mydentalcoverage.com or by calling Customer Service at 808-948-6440 on Oahu or 800-792-4672 toll-free.
As always, the safety and well-being of you and your patients is our top priority. If you have questions or need assistance, please reach out to us at DentalProviderRelations@bshi.net.
As the COVID-19 outbreak develops, we are continuing to work to serve you and your patients through this situation. We expect no interruption to claims processing or customer service for verification of benefits and eligibility. We are monitoring the situation and will provide any necessary updates.
Should your dental office need to close during this time, we ask that you please ensure you have a plan in place to direct patients to emergency care as needed.